Questions? Give us a call at 508-763-5555

Ordering Guide & FAQ

Please email us at sales@delsnantuckets.com if you cannot find the answer to your questions here.

FABRICATION AND LEAD TIMES

How long will it take to get my order from D.E.L.S.?
Most items here at D.E.L.S. are custom made, by hand, to order. We do our best to keep some items in stock, but due to availability this is often not possible.If you are a teacher, or holding a class, we ask that you give us a lead time of 8 weeks or more to ensure we can have your orders ready for you in full.Domestic woods include Cherry, Maple, Oak or Walnut, any other woods are considered Exotic.

Typical Lead Times·
  • Bases—Domestic Wood—1 to 4 weeks·
  • Bases—Exotic Woods—4 to 6 weeks (depending on availability)·
  • Rims and Handles—6 to 8 weeks·
  • Molds—up to 24 weeks for any molds not in stock· Scrimshaw–6 weeks or more·
  • Carvings—up to 24 weeks, all carvings are hand done by John the carver
Why do some items take so long? I’ve been waiting forever!
Above all, we appreciate your patience. Beautiful things take time, and most items here are made by hand. We do our very best to get your items to you as soon as possible, but we’re only human.
Do you offer any RUSH orders?
Although we try our best to get your items to you as soon as possible, situations arise where supplies are needed immediately. D.E.L.S. has adopted a Rush Fee Schedule for items needed in a hurry. Please contact us directly for more information and restrictions on Rush ordering.

SHIPPING

What methods of shipping does D.E.L.S. use for orders?
D.E.L.S. uses UPS to ship all packages. Due to the nature of our business, tracking numbers for all packages is a must. UPS does offer SurePost, which is in conjunction with USPS, for a lower rate, however, these packages often take a few extra days to reach you, as they are picked up by UPS, then transferred into the USPS system. A few items are limited to UPS Ground due to HAZMAT issues and not available for SurePost.
Where can D.E.L.S. ship to?
DELS can ship to all 50 states, and most international countries. Unfortunately, due to our current business agreement with GrayMist, we are unable to ship orders directly to Japan.
Orders including items made from Elephant Ivory cannot be shipped outside of Massachusetts due to a federal ruling.
Mammoth Ivory can be shipped anywhere, and costs 20% more than Elephant Ivory.
What about insurance for packages?
Insurance is available as an option for your UPS shipments, however it is not available for SurePost shipments. If you would like to request insurance on your orders, please let us know at the time you place your order, and it will be shipped via UPS by default. You can request insurance be added to your web order when you check out, and an additional fee will apply when your order ships.
Will I get tracking information?
Yes, when your order ships, you will receive an email from UPS with your tracking information. Emails typically go out around 4pm EST when we close out our day with the UPS system.
Why is international shipping limited to $1,500 USD?
This limit was implemented to better manage our international customers requests of shipping partial orders, to keep within a certain dollar amount for international taxes. This also helps us keep track of shipping costs and export fees. We're sorry for any inconvenience. Please feel free to place multiple orders within the set limit.

CUSTOM ITEMS

What if I have a mold that isn’t a D.E.L.S. mold, can I still order items to make a basket?
Yes! We are more than happy to accept custom orders. We ask for either the mold or tracings of the base and/or rim. We do not accept tracings via email or fax, as the size often gets skewed, and we want to ensure your items are correct. We do not accept returns on custom items.

RETURN AND EXCHANGE INFORMATION

Returns and Exchanges
Returns and exchanges must be accompanied with the original invoice or sales receipt along with an explanation of the return. No returns will be accepted after 60 days without prior approval.
Custom scrimshaw orders and personalized items are non-refundable and non-returnable.
A 30% restocking fee will apply to the following types of returns:
  • Products finished with polyurethane, varnish, oil, or other finishes. Please ensure accuracy of size before applying finish.
  • Items not accompanied by original sales receipt or invoice.
  • Items returned after 60 days.

We reserve the right to refuse any and all returns of custom ordered/sized items that were made per your specifications.
All prices listed in this website are subject to change without notice. Although we have made every attempt to ensure accuracy in pricing, we are not responsible for typographical errors in prices or item description in this website.
All items in stock will be shipped as soon as possible, however most wood and ivory products are handmade and may take extra time. Partial orders may be shipped unless otherwise specified or requested. Items not shipped with original order will be placed on backorder and shipped when available.
PLEASE NOTE: WE CANNOT SHIP IVORY OUTSIDE MASSACHUSETTS. We will substitute Mammoth for an additional 20% charge.